| Diagnostic
and Root Cause Indicators |
| |
| TYPE |
|
LEVEL |
TIME PERIOD |
FORMULA |
TOLERANCE |
MIN REQD |
|
| Customer
Order Entry and Promising |
To Requested Ship Date |
ITEM or ORDER |
WEEK |
NUMBER OF COMPLETE
SHIPMENTS ON TIME / TOTAL NUMBER OF REQUESTED SHIPMENTS |
QUANTITY AND DAYS |
X% |
|
| To Promised Ship Date |
ITEM or ORDER |
WEEK |
NUMBER OF COMPLETE
SHIPMENTS ON TIME / TOTAL NUMBER OF PROMISED SHIPMENTS |
QUANTITY AND DAYS |
99% |
|
| Product Availability |
ITEM |
WEEK |
100% - (NUMBER OF ORDERS TURNED AWAY /
TOTAL NUMBER OF REQUESTS) |
|
99% |
|
| Promise Quality |
ITEM |
WEEK |
100% - (NUMBER OF ITEMS WITH NEGATIVE
ATP / TOTAL NUMBER OF ITEMS WITH CUSTOMER ORDERS) |
|
99% |
|
| Timeliness in Order Processing |
ORDER |
WEEK |
100% - (NUMBER OF ORDERS ENTERED LATE
/ TOTAL NUMBER OF ORDERS ENTERED) |
DAYS |
99% |
|
| Order Entry Without Error |
ORDER |
WEEK |
Number of Orders Entered without Error
/ Number of Orders Entered |
|
99% |
|
| Customer Initiated Change Orders |
ITEM |
WEEK |
NUMBER OF CUSTOMER ORDERS CHANGED /
NUMBER OF CUSTOMER ORDERS |
|
X% |
|
| Transportation - Distribution |
Full Truck Load Shipments |
TRUCK |
WEEK |
NUMBER OF FULL TRUCK LOAD SHIPMENTS /
NUMBER OF TRUCKS SHIPPED |
|
X% |
|
| MPS |
Master Schedule Stability |
ITEM |
WEEK |
NUMBER OF SCHEDULE CHANGES / NUMBER OF
ITEMS SCHEDULED |
|
X% |
|
| Manufacturing Performance |
Finishing Schedule Performance |
ITEM |
DAY OR WEEK |
NUMBER OF ITEMS COMPLETED ON TIME /
TOTAL NUMBER SCHEDULED |
QUANTITY AND DAYS |
95% |
|
| Full Lead Time Releases Manufacturing |
ITEM |
WEEK |
NUMBER OF ITEMS RELEASED WITH FULL
LEAD TIME / TOTAL NUMBER OF ITEMS RELEASED |
NUMBER OF DAYS |
95% |
|
| Releases w/ Comp Avail Manufacturing |
ITEM |
WEEK |
NUMBER OF ITEMS RELEASED WITH ALL
COMPONENTS AVAILABLE / TOTAL NUMBER OF ITEMS RELEASED |
|
95% |
|
| Operation Due Date Performance |
ITEM AND OPERATION |
WEEK |
NUMBER OF OPERATIONS COMPLETED ON TIME
/ TOTAL NUMBER OF OPERATIONS SCHEDULED |
|
95% |
|
| KANBAN Limit Exceptions |
ITEM |
WEEK |
NUMBER OF TIMES KANBAN LIMITS EXCEEDED
|
|
Fewer
than 6 per year |
|
| Exception Message Volume (Planning) |
TYPE |
WEEK |
NUMBER OF EXCEPTIONS |
DAYS |
X |
|
| Purchasing Performance |
Full Lead Time Releases Purchasing |
ITEM |
WEEK |
NUMBER OF ITEMS RELEASED WITH FULL
LEAD TIME / TOTAL NUMBER OF ITEMS RELEASED |
DAYS |
95% |
|
| Outside Contractor Performance |
ITEM |
WEEK |
NUMBER OF ITEMS RECEIVED ON TIME /
TOTAL NUMBER OF ITEMS SCHEDULED |
QUANTITY AND DAYS |
95% |
|
| Exception Message Volume (Planning) |
TYPE |
WEEK |
NUMBER OF EXCEPTIONS |
DAYS |
X |
|
| Inspection Performance |
To Schedule |
ITEM |
WEEK |
NUMBER OF ITEMS INSPECTED ON TIME /
TOTAL NUMBER OF ITEMS SCHEDULED FOR INSPECTION |
DAYS |
95% |
|
| Capacity Management |
Capacity Plan |
KEY RESOURCES |
WEEK OR MONTH |
NUMBER OF KEY RESOURCES WHERE CAPACITY
REQUIRED IS ACHIEVABLE / NUMBER OF KEY RESOURCES |
|
100%,
after review and adjustment |
|
| Capacity Plan |
WORK CENTER |
WEEK |
NUMBER OF WORK CENTERS WHERE CAPACITY
REQUIRED IS ACHIEVABLE / NUMBER OF WORK CENTERS |
|
100%,
after review and adjustment |
|
| Productivity |
WORK CENTER |
WEEK OR MONTH |
STANDARD HOURS OUTPUT IN SUPPORT OF
MPS / TOTAL WORK HOURS |
|
X% |
|
| Data Quality |
KANBAN Accuracy |
ITEM |
WEEK |
NUMBER OF KANBANS RECONCILED TO RATES
/ NUMBER OF KANBAN ITEMS AUDITED |
|
98% |
|
| Material Planning Data |
ITEM |
WEEK |
NUMBER OF ACCURATE RECORDS / RECORDS
COUNTED |
|
98% |
|
| Cost Data |
ITEM |
WEEK |
NUMBER OF ACCURATE RECORDS / RECORDS
COUNTED |
|
98% |
|
| Capacity Planning Data |
WORK CENTER |
WEEK |
NUMBER OF ACCURATE RECORDS / RECORDS
COUNTED |
|
98% |
|
Gray
Research
